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POSTMASTER’S CADRE – SYLLABUS WITH GUIDE

POSTMASTER’S CADRE – SYLLABUS WITH GUIDE
 

POSTMASTER’S CADRE EXAM– SYLLABUS

Paper I – Customer Service and Grievances

1. Compendium on Processing and disposal of Public complaints . Download
2 Knowledge about DOPG, DOARPG and RTI Cases.
3 Consumer Forum/Post Forum/ Citizen Charter .
4 Central Civil Services Classification / Control &Appeal ) Rules
5 Conduct Rules
6. Financial Hand Books
7. Postal Operations
Acts/Rules/ Guidelines relating to Inland and foreignPost/ Mail operations money remittance , saving bank schemes and certificate , rural and Postal insurance. Latest administrative and operational instructions/guidelines issued by the department
Paper II –
Knowledge of Product and Services of department ofPosts
1. Marketing : Principle of Marketing , Assessment of related products and services .
2. General Awareness and current affairs including general mental ability covering logical reasoning ( Verbal and non verbal ) numerical analysis arithmeticand basic mathematical equations statistical like mean , ,median, mode graphical representation of datacomprehension of basic language skills .
To know about how to compute mean,median , mode please click ---------- Compute
3. General principles of technology
Basic technology requirement Computer, Server, Laptop.
4. Connectivity of Computers
Marks
Each paper will carry 200 Marks
Duration
90 Minutes
No Of question
100 of questions of MCQ type in each paper
( To View Model of Multiple Choice Question Please Click -------- MCQ
Qualifying Marks
40 % Marks in each paper subject to an over allaverage of 45 % for general category and 33 % in each paper subject to an over all average of 38 % for SC/ST
Assessment of APAR/ACR
The Competent authority will ensure and certify the following before recommending the application of the official for examination.
No disciplinary action is pending or contemplatedagainst the applicant .
No punishment is current against the applicant
No adverse entry in the APAR/ACR in the last five years.
___________________________________________________
Qualification to apply for the Post of Postmaster’s Cadre ( Grade I) : Postalassistants working in Post offices with five years regular service in the grade .

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